Facilitation Skills


OBJECTIVES:

  • The key factors to consider in setting up a team or in understanding
  • how the team is operating
  • How to diagnose what is happening in a group and what to do about it
  • The impact of the stages of team development and the leadership required in each stage
  • The process of meeting management - Decision-making tools and techniques - Dealing with challenging behaviors
  • Fostering participation from team members
  • Individual learning styles and their impact on group functioning
  • Additional facilitation tools and techniques

 

PROGRAM:

Understanding facilitation

  • What it is that facilitators do (and don’t do),
  • Defining the core practices,
  • Focusing on questioning techniques,
  • Testing your own skill level as a facilitator,
  • Importance of wording (particularly with respect to flip charts and other presentation technologies).

Overall meeting management

  • The role of chairman versus facilitator,
  • What makes effective meetings,
  • Facilitating teleconferences,
  • Using process checklists,
  • Meeting effectiveness surveys.

 

The seven stages of facilitation
Assessment - Refinement - Preparation - Start-up - Execution - Close-down - Follow-up 

 

Team and group dynamics

  • The differences between groups and teams, what makes an effective team, the four stages of team development, measuring team effectiveness.
  • Generating interaction
  • Setting ground rules, removing barriers, getting buy-in, managing leaders, promoting effective behavior, impact of cultural differences, different types of conversation, choices in decision makings.

 

Dealing with disagreement

  • Difference between argument and debate,
  • Critical steps of dealing with emotions and resolving conflict,
  • Use of commentary and ‘feed-forward' versus feedback.

 

Facilitation tools

  • The importance of tools and where they fit in the overall facilitation process,
  • Creating a useful vision, using surveys, different types of analysis (gap, root-cause, force field, etc.), multi-person voting, effective listening, brainstorming, decision grids, priority setting.

 

Target Population:  Anyone who organize meetings and trainings on regular basis

Prerequisites: organize meetings on regular basis - have a laptop

Competency Developed:
Creating an interactive, question friendly atmosphere. Know the meeting management process

Further Learning Opportunities:  PowerPoint with Impact - Executive Presentation Skills & Public Speaking Skills Coaching

 

Duration: 2 days

 

Language of instruction: English or French

 

Workshop fee: € 8 000,00 + VAT for 12 persons
+ travel & venue expenses

The key factors to consider in setting up a team or in understanding how the team is operating
How to diagnose what is happening in a group and what to do about it
The impact of the stages of team development and the leadership required in each stage
The process of meeting management - Decision-making tools and techniques - Dealing with challenging behaviors
Fostering participation from team members
Individual learning styles and their impact on group functioning
Additional facilitation tools and techniques

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